Terms of service


Terms of Service

Last Updated: November 5, 2024

These Terms of Service ("Terms") govern your use of the Be Delighted website, products, and services ("Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using the Services.

1. Overview of Services

Be Delighted (“we,” “us,” or “our”) is an online platform that allows users to discover, try, and purchase skincare products. We offer trial samples and full-size products for sale. Our Services aim to enhance the customer shopping experience by providing a try-before-you-buy model where available.

2. Eligibility

You must be at least 18 years old to use our Services. By accessing the Services, you confirm that you meet this requirement. If you are under 18, you may use our Services only with the involvement of a parent or guardian.

3. Account Registration

To use certain features of the Services, you may need to create an account. By creating an account:

  • Accuracy of Information: You agree to provide accurate, complete, and current information as prompted.
  • Security: You are responsible for safeguarding your account information, including your password, and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use.
  • Account Termination: We reserve the right to suspend or terminate accounts at our discretion if we believe there has been any violation of these Terms or suspicious activity.

4. Purchases and Payments

When purchasing products on our platform:

  • Pricing and Availability: Prices and availability are subject to change without notice. We strive to keep our listings up-to-date but do not guarantee that all items will always be in stock.
  • Payment Methods: We accept major credit/debit cards, PayPal, and other payment methods as stated on the checkout page. You authorize us to charge your selected payment method for any purchases.
  • Order Confirmation: Your order is confirmed when you receive an email confirmation from us. We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing, or other issues with the order.

5. Returns, Refunds, and Exchanges

Our return policy allows for returns and refunds only in specific circumstances:

  • Damaged or Incorrect Products: We accept returns for products that are received in a damaged condition or incorrect items. Contact us at contact@bedelighted.com.au to initiate a return.
  • Non-Returnable Items: Sale items, special promotions, and gift cards are non-returnable.
  • Process for Returns: To request a return, you must contact us within 7 days of receiving the product. If eligible, you will receive further instructions, including a return shipping label if applicable.

6. Trial and Sample Products

Be Delighted provides trial samples for select products. Please note:

  • Sample Availability: We do not guarantee that samples are available for all full-size products listed on the platform.
  • One Trial per Product: Users may only order one trial per product, and repeat trials for the same item are not permitted.
  • No Guarantee of Suitability: Samples are provided for exploration, and we do not guarantee that the product will meet all user expectations.

7. Intellectual Property Rights

The content, design, and all materials on Be Delighted, including logos, images, and text, are protected by copyright, trademark, and other intellectual property laws.

  • License: We grant you a limited, non-exclusive, and non-transferable license to use the Services for personal, non-commercial purposes.
  • Restrictions: You may not reproduce, distribute, or create derivative works from our content without our express written permission.

8. User Conduct and Prohibited Activities

By using the Services, you agree to:

  • Respectful Conduct: Use the Services in a lawful, respectful, and non-harmful manner.
  • No Unauthorized Use: Avoid using automated means (e.g., bots) to access our site, scrape data, or attempt to reverse-engineer any aspect of the Services.
  • Compliance with Terms: Violate these Terms or any applicable laws or regulations is prohibited. Failure to comply may result in termination of your account.

9. Third-Party Links and Services

Our site may contain links to third-party websites and services. We do not control, endorse, or assume responsibility for these third-party sites or their content. You access third-party sites at your own risk, and you should review their respective terms and privacy policies.

10. Limitation of Liability

To the maximum extent permitted by law:

  • No Warranty: Be Delighted makes no warranties regarding the accuracy, completeness, or reliability of the Services or any product on our platform.
  • Disclaimer of Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services, including but not limited to personal injury, loss of data, or business interruptions.
  • Product Liability: We are not liable for any adverse reactions or outcomes from the use of products purchased on our platform.

11. Indemnification

You agree to indemnify, defend, and hold harmless Be Delighted, its employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses, including reasonable attorney’s fees, arising from:

  • Your Use of the Services: Any violation of these Terms or applicable laws and regulations.
  • Third-Party Claims: Any third-party claims related to your use of the Services or content you post or upload.

12. Modification and Termination of Services

Be Delighted reserves the right to modify, suspend, or discontinue the Services or any part thereof, at any time without notice. We may also update these Terms periodically. Continued use of the Services after modifications constitutes acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of Victoria, Australia.

  • Arbitration: Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in Victoria, Australia.
  • Waiver of Class Action: You waive your right to participate in a class action lawsuit against us.

14. Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

15. Contact Us

For questions or concerns about these Terms, please contact us:

Be Delighted
Email: contact@bedelighted.com.au
Address: 470 Saint Kilda Road, Ground Floor, Melbourne, VIC, 3004, AU

By using Be Delighted’s Services, you acknowledge and agree to these Terms of Service. We value your support and strive to provide an enjoyable and safe shopping experience for all our users.