Privacy policy

Be Delighted Privacy Policy

Last Updated: November 5, 2024

Be Delighted (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, visit our website, make a purchase, or interact with us. By using our services, you agree to this policy. Please review it carefully, and contact us with any questions at contact@bedelighted.com.au.

1. Information We Collect

We gather personal information and usage data to provide and enhance our services.

Personal Information

We collect information directly from you when you:

  • Register, make purchases, or contact us, including your name, email, phone number, shipping address, and payment details.
  • Interact with our customer support or submit inquiries through the site.

Usage Data

When you use our site, we automatically collect information such as:

  • IP address, browser type, device information, pages viewed, date and time of access, and your interaction with our content.
  • This data helps us monitor and enhance your experience on our platform.

Cookies and Similar Technologies

We use cookies and tracking technologies to:

  • Improve website functionality, analyze usage, and personalize content.
  • Track marketing performance and understand user preferences. You can manage cookie preferences through your browser settings, though blocking cookies may affect certain site functions.

2. How We Use Your Information

We use your information for these purposes:

  • To Provide Services: Processing orders, managing payments, fulfilling requests, and providing customer support.
  • To Improve Services: Analyzing site usage to enhance our website, services, and user experience.
  • Marketing: Sending promotional materials and special offers (if you’ve opted in), as well as showing relevant ads.
  • Legal Compliance: Meeting regulatory obligations, resolving disputes, and enforcing policies and agreements.

3. Sharing Your Information

We may share your information in limited ways:

  • Service Providers: We may use third-party vendors to support our services, such as payment processors, delivery partners, and marketing platforms. They only access information needed to provide these services.
  • Legal Requirements: When required by law or in response to a valid request by public authorities, we may disclose your information.
  • Business Transfers: In a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you in such events.

4. Security and Data Retention

We take measures to protect your personal information from unauthorized access or misuse. However, no security system is foolproof. We retain personal data only as long as needed to fulfill the purposes described in this policy or as required by law.

5. Your Rights

Depending on your location, you may have rights related to your personal information:

  • Access: Request a copy of your data.
  • Correction: Update or correct any inaccurate information.
  • Deletion: Request deletion of your information, subject to legal requirements.
  • Opt-Out: You may unsubscribe from marketing communications at any time using the “unsubscribe” link in our emails or by contacting us.

6. International Data Transfers

If you are outside Australia, please note that we may transfer your data internationally to support our operations. We take steps to ensure compliance with applicable privacy standards.

7. Cookies and Tracking

We use cookies and tracking technologies to improve the site and personalize your experience. You can adjust your cookie preferences through your browser settings, though blocking some cookies may impact site functionality.

8. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect data from them. If you believe we have collected information from a child, please contact us to request deletion.

9. Changes to this Privacy Policy

We may update this policy to reflect changes in our practices. Significant updates will be posted, and the "Last Updated" date will be adjusted accordingly. We encourage you to review this policy periodically.

10. Contact Us

For questions, concerns, or to exercise your rights, contact us:

Be Delighted
Email: contact@bedelighted.com.au
Address: 470 Saint Kilda Road, Ground Floor, Melbourne, VIC, 3004, AU