Shipping policy

Shipping & Returns Policy

At Be Delighted, we’re committed to ensuring your orders arrive safely and promptly. Please review the following shipping and return policies carefully.

1. Shipping Providers

We primarily ship with Australia Post, but may also partner with other trusted carriers based on destination, package size, and availability.

2. Delivery Times

  • Estimated Delivery: We aim to provide accurate delivery estimates, but these are not guaranteed. Delivery timeframes depend on carrier services and may vary due to peak periods (e.g. holidays) or unexpected events (e.g. weather disruptions).

  • No Guaranteed Timeframes: Be Delighted does not guarantee exact delivery dates or accept liability for shipping delays outside our control.

3. Lost, Damaged, or Misdelivered Parcels

  • Lost or Damaged: Be Delighted covers up to $100 of your parcel’s value if it is confirmed lost or damaged by the carrier.

  • Delivery Risk: Deliveries to public or unsecured locations are at your own risk. We are not liable for missing parcels in these circumstances.

4. Accuracy of Delivery Information

  • Please ensure your shipping address is accurate and complete at checkout. Incorrect addresses may cause delivery delays or failed deliveries.

  • If we identify address issues, we’ll contact you. This may extend dispatch times.

5. Delays During Peak Seasons

Shipping delays during sales periods, public holidays, or natural disruptions are outside our control. We will work closely with our delivery partners, but Be Delighted is not liable for any additional costs or inconvenience caused by delayed deliveries.

6. Order Tracking

You’ll receive a tracking number via email once your order has been dispatched. Please use this to track your delivery. For any queries, email us at contact@bedelighted.com.au.

7. Returns & Refunds

We want you to love your purchase. However, please note the following return and refund conditions in accordance with Australian Consumer Law:

a. Change of Mind

We do not offer refunds or exchanges for change of mind on skincare, wellness, or beauty products due to hygiene and safety reasons.

b. Opened or Used Products

Products that have been opened, used, or tampered with are not eligible for return or refund, unless deemed faulty.

c. Damaged or Incorrect Items

  • If your product arrives damaged or is not what you ordered, please email us within 24 hours of delivery at contact@bedelighted.com.au with:

    • Your order number

    • Clear photos of the damaged or incorrect item

    • A description of the issue
      We will assess your claim and offer a replacement or refund in accordance with consumer rights.

d. Faulty Products

If you believe a product is faulty (due to manufacturing), please notify us promptly. We will assess your request in line with your entitlements under the Australian Consumer Law, which may include a refund, replacement, or repair.

8. Limitation of Liability

  • We are not liable for delivery delays, missed deliveries, or losses beyond the stated $100 coverage for lost or damaged parcels.

  • Be Delighted’s return policy is designed to comply with all Australian Consumer Law obligations, without excluding your legal rights.

9. Contact Us

If you have any questions regarding shipping or returns, please reach out:

Be Delighted
📧 Email: contact@bedelighted.com.au
🏢 Address: 470 Saint Kilda Road, Ground Floor, Melbourne, VIC 3004, AU